- #SCIENCELOGIC EM7 API UPGRADE#
- #SCIENCELOGIC EM7 API SOFTWARE#
Managed key information technology, security risk assessment and compliance programs for proactive risk management. Support Environment with DRBD, Corosync and Pacemaker. Proactively looks for ways to improve processes and innovate the support experience. Coordinates with Customer Success Managers to address any technical issues impacting a Customer's success. Writing Alert correlation rules(rule based) using scripting. Followed all policies, regulations, dress codes and schedules. Supported needs of Device Monitoring with skill and efficiency. Infrastructure System Monitoring Engineer, 05/2018 to 08/2018 Contributed to team results in fast-paced Production environments. Participated in meetings to discuss Remediation opportunities. Resolved Clients issues, improved operations and provided exceptional client support. Perform system upgrades and or maintenance after hours as required. Provide emergency after hours support for mission critical systems as require. Participate in Organizational Disaster Recovery exercises. System monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution. Providing level of escalation for network and SLA compliance related issues. Troubleshooting and drive to resolution service critical problems including delivery of verbal and/or written updates to management. Work outside immediate discipline to coordinate group of people in troubleshooting wide-scale problem serve as point-of-contact across several areas or disciplines to solve major network outages with high impact or visibility. Manage fault and performance administration of significant number of distributed and connected entities networks components as well as develop and implement recommendations to address service issues/alerts. Provide core NSM (network and systems management) capabilities: system and network performance management, including monitoring bandwidth usage and availability asset and configuration management and helpdesk. Perform administrative tasks and application support for SL1 platform and create and maintain monitoring and notification rules. Manage SL1 configuration, apply patches, and create custom configurations as needed. Proactively monitor and support health and performance of converging wireless, voice and video to server virtualization and cloud computing, and data center networks. The limit is set to 50 so the module will request the devices in batches. The second command gets all devices for organization with id 1. Design, installation, configuration, troubleshooting and maintaining of multi tenant environment network monitoring and systems dashboards through Science-logic Em7 Connect-SL1 -URI -Credential (Get-Credential) Get-SL1Device -Filter filter.0.organization.eq1 -Limit 50 The first command connects to the ScienceLogic platform. Infrastructure System Monitoring Engineer, 08/2018 to 06/2020 Collaborated with outside departments to implement system-wide improvements. Built and maintained network infrastructure consisting of Windows, Linux and virtual products. Managed and monitored all installed systems for highest level of availability. 
Removed malware, ransomware and other threats from laptops and desktop systems. Performed root cause analysis and general troubleshooting on AWS platform. #SCIENCELOGIC EM7 API SOFTWARE#
Installed, configured, tested and maintained operating systems, application software and system management tools. Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects. Participated in all phases of system development life cycle, from requirements analysis through system implementation. Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. #SCIENCELOGIC EM7 API UPGRADE#
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers. It does not store any personal data.Senior System Support Engineer, 06/2020 to Current The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to store the user consent for the cookies in the category "Other. 
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